Frequently Asked Questions

Any gift purchased between Oct 30th, 2025, and Dec 24th, 2025, can be returned up until Jan 19th, 2026, if it is unworn or unused, with original tags attached. A refund will be issued in the original form of payment.

We will gladly accept merchandise returns within 30 days of delivery given the item is in new/saleable condition, unworn and unaltered with the original tags still attached Please be sure to include the return form provided with your return request inside the return package.

Start your Return Request here.

Please record the tracking number used from the provided return label for your records.

Please fill out the following form to confirm that you qualify for a return and to begin your request.

Start your Return Request here.

If you choose to use our label, a charge of $6 will be deducted from your refund amount.

Start your Return Request here.

Please allow up to 14 days once we receive the item for your funds to be reflected on your account

Please return the item you wish to exchange and place a new order for the replacement item. We will be happy to honor the original price you paid.

Start your Return Request here.

Merchandise indicated as "Final Sale" cannot be returned. If a return is made on a final sale item, the refund will not be processed.

Our goal is to process orders as quickly as possible! With this, we can only make changes or cancel an order within 30 minutes of the order being placed.

Please view your Shopping Bag at checkout to insert your Promo Code before Payment.

If an item on KarlLagerfeldParis.com is reduced in price within 14-days of the order being placed, we will be happy to offer a refund for the difference.

We apologize if your item arrived damaged or defective. Please email us pictures of the item along with your order number as soon as you receive the item, and we will be happy to assist you.

Please be sure to look out for your Shipping Confirmation email that will have all tracking numbers for you to reference!

Confirm or change your country by clicking the country flag at the top of any page. Start shopping! When you place an international order, your transaction will be processed by Shopify. You'll see an order total, including all shipping costs and any applicable duties and taxes.

Free shipping promotions do not apply to international orders.

If you don't see your country listed, we do not currently ship to that destination.

If you are shipping to the U.S, simply proceed through the regular checkout process.

Payment methods vary by destination; you'll see all your options during checkout.

Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by the courier and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction. Exchange rates are updated every day. 

International taxes, tariffs and value-added tax (vat) will be calculated into your final order total during checkout. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that we support.

International shipping costs will be calculated and guaranteed by the courier based on the items you are purchasing, your chosen shipping method and your shipping destination.

We offer economy and priority shipping options.

Unfortunately, we don't offer free shipping to international destinations.

International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time.

Once your transaction is complete, see a shipping range specific to your destination in checkout.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

Track Your International Order Here!

We accept international returns if your request is within 30 days of receipt of delivery. Please note that you will be responsible for any return shipping fees. We do not reimburse any duties or local taxes.

We do not accept international exchanges. If you need to exchange an item you will need to request a return, ship the item back at your expense, and purchase the replacement item as a new order on our site. Note: applicable vat tax or other duties and fees as well as shipping will be charged on the replacement item.

If you receive an incorrect or damaged product, please contact us within 7 business days of receipt of your order with images of the item. Note: a replacement cannot be shipped if we are not contacted within the 7-business day window. We are not liable for lost returned packages. Please retain a copy of your return tracking numbers to ensure receipt of your delivery.

Start Your International Return Here!